Terms of service

Terms of Service

OVERVIEW

This website is operated by LA FRANKA. Throughout the site, the terms “we,” “us,” and “our” refer to LA FRANKA. LA FRANKA offers this website, including all information, tools, products, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, browsing our store, creating an account, placing an order, or purchasing any product, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the website, including browsers, customers, vendors, merchants, content contributors, and anyone else who accesses or uses the website.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions set forth in this agreement, you must not access the website or use our services.

Any new features, products, services, or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change, replace, or modify any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this website.

You may not use our products, website, or services for any illegal, unauthorized, fraudulent, harmful, abusive, or prohibited purpose. You may not violate any laws in your jurisdiction, including but not limited to copyright laws, consumer protection laws, import laws, export laws, tax laws, customs regulations, or any other applicable local, state, national, or international laws.

You must not transmit any worms, viruses, malware, malicious code, or any harmful technology that may damage, interfere with, or disrupt the operation of the website or the services.

A breach or violation of any of these Terms may result in the immediate termination of your access to our services, cancellation of orders, refusal of service, or other appropriate action.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks and changes to adapt to the technical requirements of connecting networks or devices.

Payment card information is always encrypted during transfer over networks when processed through secure third-party payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the website, service, product listings, product descriptions, images, branding, or access to the website without the express written permission of LA FRANKA.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate, complete, and current information on our website. However, we are not responsible if the information available on this site is not accurate, complete, reliable, current, or free of errors.

The material on this site is provided for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, current, or primary sources of information.

Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is not necessarily current and is provided for reference purposes only.

We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our site unless required by law.

You agree that it is your responsibility to monitor changes to our site and policies.

SECTION 4 — MODIFICATIONS TO PRODUCTS, SERVICES, AND PRICES

The prices of our products are subject to change without prior notice.

We reserve the right, at any time, to modify, update, discontinue, suspend, or remove any product, service, promotion, discount, offer, shipping option, or website feature without prior notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, discontinuance, or removal of any product, service, or website feature.

Product availability may vary and is not guaranteed. Some products may be available in limited quantities and may be discontinued at any time.

SECTION 5 — PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

These products or services may have limited quantities and may be subject to return, refund, or exchange only in accordance with our Return Policy and other applicable store policies.

We have made reasonable efforts to display the colors, images, measurements, descriptions, specifications, and details of our products as accurately as possible. However, we cannot guarantee that your device's display will accurately depict any color, image, or detail.

Actual products may vary slightly from the images or descriptions due to supplier batches, manufacturing changes, packaging updates, photography, lighting, screen settings, product enhancements, measurement differences, or other factors beyond our control.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction.

We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any product or service that we offer.

All product descriptions, prices, shipping estimates, and availability are subject to change at any time without prior notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited. We do not guarantee that the quality of any product, service, information, or other material purchased or obtained by you will meet your expectations.

SECTION 6 — THIRD-PARTY SUPPLIERS, ORDER FULFILLMENT, AND DROPSHIPPING

Some products sold by LA FRANKA may be sourced, prepared, packaged, shipped, or delivered by third-party suppliers, manufacturers, warehouses, logistics partners, or international vendors.

By placing an order, you understand and agree that some products may be shipped directly from third-party suppliers or warehouses on behalf of LA FRANKA.

Shipping times, packaging, tracking updates, product labels, carrier information, fulfillment methods, and delivery estimates may vary depending on the supplier, warehouse, destination, product availability, and shipping method.

We are not responsible for delays, supplier processing times, customs delays, carrier delays, packaging discrepancies, product label discrepancies, or logistical issues caused by third-party suppliers, shipping companies, customs authorities, or other external parties.

However, we will make reasonable efforts to assist customers with order-related inquiries whenever possible.

SECTION 7 — BILLING ACCURACY AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made at our store.

You agree to promptly update your account and other information—including your email address, shipping address, billing address, phone number, and payment information—so that we can complete your transactions and contact you as needed.

We reserve the right to refuse, cancel, or limit any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per order, per account, per payment method, or per shipping address.

These restrictions may include orders placed by or under the same customer account, the same payment card, the same billing address, the same shipping address, or orders that appear to be placed by distributors, resellers, or unauthorized sellers.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, phone number, or other contact information provided at the time the order was placed.

You agree that LA FRANKA is not responsible for delays, losses, failed deliveries, or other issues caused by incorrect, incomplete, outdated, or inaccurate information provided by the customer.

SECTION 8 — ORDER ACCEPTANCE, CANCELLATIONS, AND REFUSAL OF SERVICE

Receiving an order confirmation does not signify that your order has been accepted, prepared, or shipped. We reserve the right to accept, reject, cancel, or limit any order for any reason, including but not limited to:

Product unavailability
Pricing errors
Product description errors
Payment verification issues
Suspected fraud
Incorrect customer information
Shipping restrictions
Supplier issues
Inventory errors
Abusive or suspicious customer behavior
Violation of store policies
Technical errors
Legal or regulatory concerns

If your order is canceled after payment has been processed, we will issue a refund to the original payment method, unless applicable law requires or permits otherwise.

Once an order has been processed, prepared, or shipped, it may not be possible to cancel or modify it.

SECTION 9 — PAYMENTS

All payments must be completed using the payment methods available at checkout.

Prices are displayed in the currency indicated on the website or at checkout.

You agree to provide accurate and authorized payment information.

By submitting payment information, you represent and warrant that you are authorized to use the provided payment method.

We do not store full payment card information. Payments are processed by secure third-party payment providers.

We are not responsible for errors, delays, declined transactions, holds, currency conversion fees, bank charges, payment provider issues, or other charges imposed by your bank, card issuer, or payment provider.

SECTION 10 — SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms of Service by reference.

Delivery times are estimates only and are not guaranteed.

Shipping times may vary depending on the product, supplier, carrier, destination, customs processing, product availability, and other factors.

Some products may arrive sooner than others. If multiple items are ordered together, they may be shipped separately and arrive at different times. LA FRANKA is not responsible for shipping delays caused by carriers, customs, suppliers, weather, holidays, incorrect customer information, international logistics, or events beyond our control.

Customers are responsible for providing a complete and accurate shipping address.

Once a package is marked as delivered by the carrier, LA FRANKA is not responsible for lost, stolen, misplaced, or missing packages.

Customers may need to contact the carrier directly to file claims regarding delivered, lost, stolen, or damaged packages.

SECTION 11 — INTERNATIONAL SHIPPING, CUSTOMS, DUTIES, AND TAXES

International orders may be subject to duties, import taxes, VAT, fees, brokerage charges, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

LA FRANKA is not responsible for customs delays, customs charges, import taxes, rejected packages, confiscated items, returned packages, or restrictions imposed by customs authorities or government agencies.

Customers are responsible for ensuring that the products they purchase are permitted for import, receipt, possession, or use in their country, state, province, or local jurisdiction.

If an item is rejected, returned, delayed, confiscated, taxed, or restricted by customs or government authorities, LA FRANKA is not liable for any resulting loss, delay, charge, or damage.

SECTION 12 — RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are governed by our Return Policy, which is incorporated into these Terms of Service by reference.

Customers are responsible for reading and understanding our Return Policy before placing an order.

Not all products may be eligible for return, refund, or exchange.

Return eligibility may depend on the product type, condition, timeframe, hygiene considerations, supplier policies, final sale status, damage, defect, or other factors described in our Return Policy.

Shipping charges, customs fees, taxes, and other charges may not be refundable unless required by law or unless our policies state otherwise.

LA FRANKA reserves the right to refuse returns, refunds, or exchanges that do not comply with our Return Policy. SECTION 13 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, you must contact us within the timeframe established in our Return Policy.

You may be required to provide your order number, photos, videos, images of the packaging, product labels, and any other evidence necessary to review the issue.

We reserve the right to determine the appropriate remedy, which may include replacement, refund, store credit, partial refund, or other resolution, depending on the situation and applicable law.

We are not liable for damages caused by misuse, improper handling, incorrect installation, normal wear and tear, customer negligence, failure to follow instructions, or modifications made after delivery.

SECTION 14 — CUSTOMER RESPONSIBILITIES

By placing an order, you agree that you are responsible for:

Carefully reading product descriptions
Reviewing sizes, measurements, colors, specifications, and compatibility
Reading shipping estimates and store policies
Providing accurate billing and shipping information
Reviewing your order confirmation
Monitoring tracking information when available
Contacting us promptly if an issue arises
Using products safely and correctly
Following instructions, labels, warnings, and applicable laws

You understand that failing to review product details, shipping estimates, size charts, policies, or order information does not automatically qualify an order for cancellation, refund, or exchange.

SECTION 15 — PRODUCT USE AND SAFETY

Customers are responsible for using all products safely, correctly, and in accordance with instructions, labels, warnings, manuals, manufacturer recommendations, and applicable laws.

LA FRANKA is not liable for any injuries, damages, allergic reactions, misuse, improper installation, improper handling, failure to follow instructions, or any consequences resulting from the use or misuse of products purchased in our store.

For beauty, skincare, personal care, or similar products, customers must review the ingredients and perform a patch test on a small area where appropriate. If irritation, discomfort, or an allergic reaction occurs, the customer must discontinue use of the product and seek professional advice if necessary.

For electronics, accessories, household items, tools, or similar products, customers must follow all safety instructions and ensure proper usage before operating the product.

SECTION 16 — OPTIONAL TOOLS

We may provide you with access to third-party tools, applications, features, or integrations over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind.

We shall have no liability arising from or related to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

SECTION 17 — THIRD-PARTY LINKS

Certain content, products, services, applications, payment processors, shipping services, or links available through our website may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, policies, privacy practices, security, or functionality of third-party websites or services.

We do not warrant and shall have no liability or responsibility for any third-party materials, websites, products, services, payment processors, carriers, applications, or platforms. Please carefully review the third-party policies before engaging in any transactions or using any third-party services.

SECTION 18 — USER COMMENTS, OPINIONS, REVIEWS, AND SUBMISSIONS

If you send us comments, reviews, opinions, suggestions, ideas, photos, videos, testimonials, messages, or other submissions—whether online, via email, social media, our website, or other means—you agree that we may use, edit, copy, publish, distribute, translate, and display such content in any medium, except where prohibited by law.

We are under no obligation to maintain comments in confidence, to pay compensation for comments, or to respond to comments.

We may monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, obscene, deceptive, fraudulent, harmful, or otherwise objectionable.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You agree that your comments will not contain any unlawful, abusive, hateful, obscene, deceptive, fraudulent, or harmful material.

SECTION 19 — PERSONAL INFORMATION

The submission of personal information through the store is governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect, use, process, and share information as described in our Privacy Policy and as necessary to process orders, provide customer support, prevent fraud, fulfill legal obligations, and operate our business.

SECTION 20 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, images, specifications, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website or on any related service is inaccurate at any time without prior notice, even after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on the website or on any related service, except as required by law.

SECTION 21 — PROHIBITED USES

In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose
To solicit others to perform or participate in any unlawful acts
To violate any international, federal, state, provincial, or local laws or regulations
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses, malware, or malicious code
To collect or track the personal information of others
For spamming, phishing, pharming, pretexting, spidering, crawling, or scraping
For any obscene or immoral purpose
To interfere with or circumvent the security features of the website or related services
To commit payment fraud, chargeback abuse, return fraud, or promotional abuse
To impersonate another person or misrepresent your identity
To copy, steal, or misuse site content, product descriptions, images, branding, or intellectual property

We reserve the right to terminate your use of the website or services for violating any of the prohibited uses. SECTION 22 — DISCLAIMER OF WARRANTIES

We do not warrant, represent, or guarantee that your use of our website or service will be uninterrupted, timely, secure, error-free, or free of viruses or harmful components.

We do not warrant that the results obtained from the use of the website, service, or products will be accurate, reliable, complete, or meet your expectations.

You agree that we may occasionally remove the service for indefinite periods or cancel the service at any time without prior notice.

You expressly agree that your use of, or inability to use, the website, service, and products is at your sole risk.

The website, service, and all products delivered through the site are provided “as is” and “as available,” unless we expressly state otherwise.

SECTION 23 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, LA FRANKA, its owners, employees, affiliates, partners, suppliers, service providers, contractors, licensors, agents, representatives, and related parties shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or exemplary damages of any kind.

This includes, but is not limited to, damages related to:

Loss of profits
Loss of revenue
Loss of savings
Loss of data
Replacement costs
Product delays
Shipping delays
Supplier delays
Customs delays
Lost, stolen, or damaged packages
Incorrect customer information
Payment issues
Website errors
Technical issues
Product misuse
Product dissatisfaction
Allergic reactions
Injuries
Property damage
Third-party service failures
Any other claims related to your use of the website, service, or products

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law. SECTION 24 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LA FRANKA and our owners, employees, affiliates, partners, suppliers, service providers, contractors, licensors, agents, representatives, and related parties from any claim, demand, loss, damage, liability, cost, or expense—including reasonable attorneys' fees—arising out of or related to:

Your breach of these Terms of Service
Your violation of any law or regulation
Your violation of the rights of third parties
Your misuse of the website or products
Your fraudulent, abusive, or illegal conduct
Your provision of incorrect or incomplete information
Your violation of any store policy

SECTION 25 — SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 26 — TERMINATION

These Terms of Service are effective unless and until terminated by you or by us.

You may terminate these Terms at any time by ceasing to use our website and services.

If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without prior notice.

You shall remain liable for all amounts due up to and including the date of termination.

We may also deny you access to our website, services, or future purchases.

SECTION 27 — ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return Policy, Legal Notice, and any other policies posted on our website, constitute the entire agreement between you and LA FRANKA regarding your use of the website and purchase of products.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 28 — GOVERNING LAW

To the extent permitted by applicable law, these Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws applicable to LA FRANKA’s business location.

If you access our website from outside the United States, you are responsible for complying with your local laws.

SECTION 29 — DISPUTES

If a dispute arises between you and LA FRANKA, we encourage you to contact us first to attempt to resolve the issue informally.

You agree to provide accurate order information, photos, videos, tracking details, or other documentation reasonably necessary to review your case.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

SECTION 30 — CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change, replace, or modify any part of these Terms of Service at any time by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 31 — CONTACT INFORMATION

Questions regarding the Terms of Service should be sent via the contact information provided on our website.

By using our website, creating an account, placing an order, or making a purchase at LA FRANKA, you confirm that you have read, understood, and agreed to these Terms of Service and all store policies.